Free Online Courses

Positive Attitudes and Behaviours

This online Positive Attitudes and Behaviours course is part of an employability suite which will help learners search for and secure employment. It is suitable for anyone who would like to learn more about how they can analyse their own skills, create an action plan and be more efficient when applying and interviewing for jobs.

Duration: 2 hours.
Where to next? Employment or further training.

Level 2 Food Hygiene and COVID-19

Our Level 2 Food Hygiene and COVID-19 training package consists of two important courses – Level 2 Food Safety and Hygiene and COVID-19 Training. We’ve brought these two online courses together to ensure you and your staff know how to keep your food business safe in these uncertain and challenging times. Our Level 2 Food course is one of our most-popular courses. RoSPA Assured, it provides food handlers with all the information they need to be able to carry out their roles safely, ranging from how to clean and disinfect equipment, safely store and prepare food, and control common pests.

Ideal for: Hotels and health and care establishments considering upskilling staff during lock down and individuals looking to gain employment in another industry following redundancy.
Duration: 3-4 hours.
Where to next? Further training.

Customer Service in Hospitality

Our customer service training will give you the essential skills and knowledge you need to ensure you provide a great service every time. We understand that customer service is the foundation of hospitality businesses and want to make sure businesses have the skills needed to provide fantastic customer service. Our customer service course does just this. Our training not only covers the vital key skills and knowledge, ensuring your staff will offer the best service, but also covers key legislation and topics such as food allergy guidance, ensuring your staff will have an in-depth knowledge of food legislation to further improve your customers experience.

Ideal for: Hotels and health and care establishments considering upskilling staff during lock down and individuals looking to gain employment in another industry following redundancy.
Duration: 1-2 hours.
Where to next? Further training.

Confidence Building Techniques

This short online course is ideal for anyone who wishes to develop or improve their confidence. It explores what confidence is and its associated behaviours, and provides useful techniques and resources for you to use.

Duration: 20 minutes.

Self-Assessment and Action Planning for Employability

This Self-Assessment and Action Planning for Employability course is part of an employability suite which will help learners search for and secure employment. As learners move through this module, they will review the skills of potential employees and the needs of a prospective employer.

Duration: 1-2 hours.

Business Start Up

How to turn a great idea into a successful business. During this course you will explore what it really means to won and run your own business enterprise and sort the myth from fact.

You'll learn:

• The difference between an entrepreneur or business owner
• Types of business structures
• How to understand self-employment
• Measuring what it takes to run a business
• Turning ideas into action
• Getting ready to take the next steps
• How to create a viable business
• Sourcing finance
• How to avoid the common pitfalls
• How to launch

Duration: 1 day, 9am - 5pm.

Managing a Team

This course describes how to manage team performance using different management models and by identifying the different roles and requirements in a team, as well as understanding motivational theory.

Duration: 30 minutes.
Ideal for: Individuals working from home who wish to improve their skills.
Where to next? Further training.

Managing Challenging Conversations

This course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.

Duration: 30 minutes.
Ideal for: Individuals who wish to improve their skills.
Where to next? Further training.

Microsoft Excel - Introductory, Intermediate and Advanced

These courses will allow you to confidently use Microsoft Excel whether you are a beginner on the software or have some knowledge. There are three levels; Introductory, Intermediate and Advanced.

Ideal for: Individuals who wish to improve their skills.
Duration: 6-8 hours.
Where to next? Further training.

Microsoft Word - Introductory, Intermediate and Advanced

There are three levels; Introductory, Intermediate and Advanced. Microsoft Word is a software program used in most modern workplaces and completing a course will improve your employability.

Ideal for: Individuals who wish to improve their skills.
Duration: 6-8 hours.
Where to next? Further training.

Microsoft Outlook - Introductory, Intermediate and Advanced

There are three levels; Introductory, Intermediate and Advanced. This course is designed for all abilities to boost your Outlook skills.

Ideal for: Individuals who wish to improve their skills.
Duration: 6-8 hours.
Where to next? Further training.

Digital Marketing

Digital marketing channels are one of the biggest areas of expenditure in marketing budgets with budgets increasing every year, as more potential channels become available and online shopping increases its market share.

Duration: 3 hours.
Ideal for: Individuals who wish to improve their skills.
Where to next? Further training.

Cyber Security Awareness

The Cyber Security Awareness course is a beginner’s guide to protect you or your employees from the risk that cyber criminals pose. This e learning course will help learners understand how hackers and bots can access your system and how to keep your information and personal data safe from online fraud.

Ideal for: Individuals who wish to improve their skills.
Duration: 2 hours.
Where to next? Further training.

Level 3 Safeguarding Children and Young People

Safeguarding is everyone’s responsibility. This level 3 course enables those working with children and young people to recognise the signs of abuse or neglect and know how to act and respond in potential safeguarding scenarios. The information contained within can prove beneficial to both individuals and organisations working with children. This training material is aimed at professionals working with children and young people and includes sections for protection issues, legislation surrounding vulnerable children, abuse indicators, and the responsibilities contained within safeguarding practices.

Duration: 1-2 hours.
Where to next? Further training.

Understand How to Support Individuals with Autism Spectrum Conditions

This e-learning module aims to provide learners with an increased understanding of the autistic spectrum and offer strategies to support those on it. On completion, learners will have an increased awareness of the main characteristics of behaviour which individuals on the autism spectrum can commonly display as well as an increased understanding of the sensory differences of people on the autistic spectrum.

Duration: 1-2 hours.

Understanding Young Minds

This "Talking to your Children about Emotional Resilience and Self-Harm" course handles the subject of teenage self-harm and parental ways to support your children, in a sensitive and informational way. We have worked in partnership with SelfharmUK to create a free online course designed to help parents talk about the issue of self-harm with their children.

Duration: 1 hour.

Mental Health Awareness

This course includes; recognising signs of mental health issues, managing mental health and wellbeing in the workplace and inclusive practice.

Duration: 2 hours.
Ideal for: Those interested in pursuing a career or further study in mental health and wellbeing.
Where to next? Further training.

Dementia Awareness

Our Dementia Awareness e-learning course is designed to improve knowledge of dementia among carers, as well as other healthcare workers who may come into contact with dementia sufferers, and the loved ones of those diagnosed with the illness.

Ideal for: Individuals interested in gaining new skills or considering entering a career in health and social care.
Duration: 2 hours.
Where to next? Further training.

Infection Prevention and Control

Everyone has a part to play when it comes to infection prevention and control. Ensuring you know the most effective ways you can stop the spread of viruses could help reduce the risk of infection at home or in the workplace.

Ideal for: Individuals seeking to improve knowledge of infection prevention.
Duration: 30 minutes.
Where to next? Further training.

Managing Change

Our change management course allows your managers to be able to identify people’s reactions to change, understand appropriate ways to help people transition, effectively plan and manage change, whilst also building on skills to bring people through change.

Duration: 1 hour.
Ideal for New or aspiring managers, senior or middle management, experienced managers, project managers

LGBTQ+ Awareness

This training is designed to giver learners a much deeper understanding of the key issues facing LGBTQ+ workers and how to ensure that they are safeguarded in the workplace.

Duration: 2-3 hours.
Ideal for Parents, guardians and carers.

Radicalisation and Extremism (Prevent)

Safeguarding anyone against radicalisation and extremism is an extremely important responsibility. It’s crucial that anyone working with vulnerable children, young people or adults are able to recognise the signs and symptoms of potential radicalisation.

Duration: 2 hours.
Ideal for Parents, guardians and carers.

Gangs and County Lines

This course aims to give learners a deeper understanding of gang related issues and define what these key terms mean. This training will also help learners to identify the signs and symptoms of abuse and what to do if they suspect a child or young person is becoming involved in gang activities. County Lines is another crucial issue related to gang activities. Learners on this course will gain an understanding of the issue and how it can differ from other gang related activities.

Duration: 2 hours.
Ideal for Parents, guardians and carers.

Understanding the Impacts of Hate Crime

Understanding how to identify the signs and symptoms of hate crime is a critical step in helping to stop it occurring. It can be difficult for many people to identify what hate crime is and how to report it. This training course will give learners clarity and advice on this topic. This course teaches learners how to identify what hate crime is, how to identify hate crime, incidents and how to report incidents.

Duration: 2-3 hours.