You will study a mixture of units designed to give you an insight into the many different areas of Housing.
This qualification is ideal if you work as a Housing Assistant or Housing Maintenance Assistant. You could be working in a neighborhood or head office. You will be the first point of call for a wide range of customer queries and requests. Such as organizing repair work, liaising with customers and maintenance personnel, and arranging planned and ad-hoc maintenance surveys.
You will improve your customer-handling skills, technical and practical skills.
You will study a range of modules as part of the course, including these core units for the Certificate in Housing 18 credits:
- Develop and maintain relationships with stakeholders in a housing context
- Maintain professional behaviour and working relationships in a housing context
- Maintain the health, safety and security of self and others
- Employment Rights and Responsibilities in the Facilities Management, Housing and Property Sectors
You will also be able to choose a number of optional units which will allow you to study particular areas in more depth. These include:
- Undertake promotional activity within the housing sector
- Assess housing need
- Organise the maintenance and repair of property
- Support clients to make use of the housing advice and guidance service
- Enable housing clients to access referral opportunities
- Help to develop individuals’ involvement in the local community
You will also study a range of modules as part of the technical qualification, these core units for the Certificate in Housing Practice 13 credits:
- Housing provision and housing organisations
- Customer care in the housing context
- Careers and opportunities in housing
- Developing skills for working in housing
You will also achieve:
- Personal Learning and Thinking Skills
- 15 credits for English, Mathematics and ICT Functional Skills or hold exemptions at level 1
- Student membership of the Chartered Institute of Housing