Intermediate Apprenticeship in Housing Level 2

You will study a mixture of units designed to give you an insight into the many different areas of Housing. 

This qualification is ideal if you work as a Housing Assistant or Housing Maintenance Assistant.  You could be working in a neighborhood or head office.  You will be the first point of call for a wide range of customer queries and requests.  Such as organizing repair work, liaising with customers and maintenance personnel, and arranging planned and ad-hoc maintenance surveys.   

You will improve your customer-handling skills, technical and practical skills. 

You will study a range of modules as part of the course, including these core units for the Certificate in Housing 18 credits:

  • Develop and maintain relationships with stakeholders in a housing context
  • Maintain professional behaviour and working relationships in a housing context
  • Maintain the health, safety and security of self and others
  • Employment Rights and Responsibilities in the Facilities Management, Housing and Property Sectors

You will also be able to choose a number of optional units which will allow you to study particular areas in more depth. These include:

  • Undertake promotional activity within the housing sector
  • Assess housing need
  • Organise the maintenance and repair of property
  • Support clients to make use of the housing advice and guidance service
  • Enable housing clients to access referral opportunities
  • Help to develop individuals’ involvement in the local community

You will also study a range of modules as part of the technical qualification, these core units for the Certificate in Housing Practice 13 credits:

  • Housing provision and housing organisations
  • Customer care in the housing context
  • Careers and opportunities in housing
  • Developing skills for working in housing

You will also achieve:

  • Personal Learning and Thinking Skills
  • 15 credits for English, Mathematics and ICT Functional Skills or hold exemptions at level 1
  • Student membership of the Chartered Institute of Housing

What are the entry requirements?

In order to qualify for this course, you will need:

  • You must be working in a Housing Association or similar job role.
  • Ideally, you will have previous experience, voluntary or work experience in the Housing sector.
  • 14-19 Diploma in Public Services would be an advantage but not essential. 

Entry to all courses are subject to a successful interview, a satisfactory reference from your school or employer and evidence that you will be a committed student.

What can I do if I complete this course?

  • Advanced Apprenticeship in Housing
  • Level 3 NVQ or level Certificate in Housing Practice/ Maintenance, Business Administration or Customer Service.
  • Membership of the professional organization, the Chartered Institute of Housing
  • Further employment opportunities within your current job role / alternative job roles and progression to a Housing Officer


13 months.


6207 - 501/0810/4


Please contact the Business Development Team for further details:

  • Tel: 0151 353 4444
  • Email:

Some courses are fully or partially funded, depending upon individual circumstances.

Terms, Conditions and Disclaimer

We reserve the right to make changes and improvements to the provision of courses and other details. There are minimum numbers of students required for each course to run. Should there be insufficient numbers to run a particular course, then every effort will be made to enrol you on a similar, appropriate course.

Last modified on Wednesday, 04 November 2015 09:55


Apprenticeship Vacancies
Business, Administration & Management
Business Administration Level 2
Business Administration Advanced Level 3
Business Improvement Techniques
Management Advanced Level 3
Team Leading Level 2
Higher Business and Professional Administration Level 4
Higher Apprenticeship in Management Level 4
Higher Apprenticeship in Management and Leadership Level 5
Brickwork Level 2
Brickwork Level 3
Fenestration Level 2
Painting & Decorating Level 2
Wood Occupations (Bench) Level 2
Wood Occupations (Bench) Level 3
Wood Occupations (Site) Level 2
Wood Occupations (Site) Level 3
Customer Service
Customer Service Level 2
Customer Service Advanced Level 3
Electrotechnical Level 3
Hair and Beauty
Beauty Therapy Intermediate Level 2
Beauty Therapy Massage Advanced Level 3
Hairdressing Intermediate Level 2
Hairdressing Advanced Level 3
Health & Social Care
Health & Social Care Level 2
Health & Social Care Level 3
Hospitality & Catering
Professional Cookery Level 2
Professional Cookery Level 3
Housing Level 2
Housing Level 3
Diploma in Housing Practice Level 4
Performing Manufacturing Operations Level 2
Sales Level 2
Sales Level 3
Trade Counter Services Level 2
Sport & Leisure
Instructing Exercise and Fitness Level 2
Leisure Management Advanced Level 3
Sports Development Advanced Level 3
Vehicle Technology
Motor Vehicle Maintenance and Repair Level 2
Warehousing & Storage
Warehousing & Storage Level 2
What our employers say about Apprenticeships
Employers Guide to Apprenticeships
10 things you need to know about Apprenticeship Reforms
Guide to the Apprenticeship Levy