Apprenticeships are very popular programmes designed by employers that provide paid work-experience, training and qualifications to people aged 16 and above.
An Apprenticeship framework comprises:
- A work-based qualification (QCF), assessed in the workplace, demonstrating competence and practical skills linked to the job
- A technical certificate, achieved at College, showing the theoretical principles and knowledge relevant to the job and other qualifications valued by employers such as:
- Functional skills, which show competency in English, maths or I.C.T applied to the workplace
- Employee Rights and Responsibilities (ERR)
- Personal Learning and Thinking Skills (PLTS); they include creative thinking, independent enquiry, reflective learner, effective participator, self management and team working.
In the workplace, candidates must complete a work-related qualification based on the following units:
- Demonstrate understanding of customer service
- Demonstrate understanding of the rules that impact on improvements in customer service
- Skills, knowledge and competences will be assessed in your workplace. It provides students with an opportunity to demonstrate the skills and knowledge needed for a career in customer service.
- At College or in the workplace, candidates will study a Certificate in Customer Service at Level 3 which includes:
- Principles of customer service delivery
- Developing and improving the customer service process
- Functional skills in maths and English at Level 2 are part of the course.