Resort Representatives, Travel and Visitor Economy - Level 2

The course provides the skills, knowledge and understanding required to carry out the role of a Resort Representative.

It is ideal for those seeking employment as well as those already working in the industry without formal qualifications.

The qualification is endorsed by Thomas Cook. Thomas Cook has indicated that the qualification meets their needs for well-trained staff and have further indicated the value of the qualification to the sector by guaranteeing an interview for those students who successfully complete the qualification and meet their minimum criteria.

The programme also includes studying maths and English towards GCSE grade A*-C (new grading system: 9-4) if you do not already have these grades.

What topics/modules are covered?

You will learn about, research and participate in some practical sessions whilst studying each of the following units:

  • Investigate employment opportunities for resort representatives
  • Understand the role of a representative in a resort
  • Prepare for the start of the holiday season
  • Manage airport and transport duties
  • Investigate the role of the children’s representative in a holiday resort
  • The UK travel and tourism sector
  • UK travel and tourism destinations
  • International travel and tourism destinations
  • Travel and tourism business environments
  • Factors affecting worldwide travel and tourism
  • The travel and tourism customer experience
  • Promotion and sales in travel and tourism
  • Travel and tourism employment opportunities
  • Organising a travel and tourism study visit
  • UK travel agency operations
  • The cruise industry
  • UK visitor attractions

What are the entry requirements?

In order to qualify for this course, you will need at least one of the following:

  • 3 GCSEs at grade D (new grading system: 3) or above


  • A relevant Level 1 qualification


  • Industry related experience

The College will always treat each applicant as an individual. Should you not have or not expect to obtain the grades stated above, or not have relevant industry related experience, the College would still welcome your application for this course as this will enable us to identify whether this course is, in fact, the right course for you or whether another course may be more appropriate.

All course offers will be subject to satisfactory interview and reference.

What can I do if I complete this course?

  • Travel and Visitor Economy - BTEC Extended Diploma - Level 3
  • Employment in the Travel industry (if aged 18+)

Career Path

  • Resort Representative
  • Travel Agent
  • Check-in Attendant
  • Tour Guide
  • Airport Operative
  • Cruise Ship Representative
  • Tourism Officer
  • Customer Service Agent

What qualification will I gain?

NCFE Level 2 Award in Resort Representatives and BTEC Level 2 Extended Certificate in Travel & Tourism.

Start date



1 year.

Where will I be based?

The Balliol Building, Hugh Baird College.


Aged 16-18 Aged 19-23
and 1st full level 2
Aged 19+
and unemployed
Aged 19+, not 1st full level 2
and not unemployed
Free Free Free £1,117

Financial Support

If you are aged 19+ you may be eligible for financial support to cover the cost of the course and/or travel, childcare and equipment expenses. Click here to find out more.



Terms, Conditions and Disclaimer

We reserve the right to make changes and improvements to the provision of courses and other details. There are minimum numbers of students required for each course to run. Should there be insufficient numbers to run a particular course, then every effort will be made to enrol you on a similar, appropriate course.

Last modified on Wednesday, 20 December 2017 09:31

Study Programme

If you are aged 16-19, this qualification will form a substantial part of your study programme. The study programme has been designed to ensure that young people are fully equipped and ready to move on to the world of work or higher level courses. In addition to your main qualification, will you also get the opportunity to undertake relevant and CV bolstering work experience out in your chosen industry. You will also be supported through maths and English qualifications.