Cabin Crew and Customer Service – Level 2

This course will prepare you for both ground work and flight duties with any airline, in order to prepare you effectively for working for an airline the majority of your study will take place within the purpose built fuselage fitted out to reflect conditions on the majority of major airlines.

In addition to the qualifications studied you will also be able to access a range of enrichment activities that will prepare you for work in the airline industry including a conversational foreign language (invaluable for ‘meet & greet’), personal presentation and basic silver service (food service skills) – both invaluable additions if looking to work on high class airlines.

The programme also includes studying maths and English towards GCSE grade A*-C (new grading system: 9-4) if you do not already have these grades.

What topics/modules are covered?

  • Introduction to airline/aviation operations
  • Airline health, safety & security
  • Airline emergency procedures
  • Crew room duties
  • Role of air cabin crew
  • Preparation for employment as air cabin crew
  • Create a good impression to customers
  • Apply legislation, regulation and organisational procedures for customer service
  • Working in customer service

What are the entry requirements?

In order to qualify for this course, you will need at least one of the following:

  • 3 GCSEs at grade D (new grading system: 3) or above


  • A relevant Level 1 qualification


  • Industry related experience

The College will always treat each applicant as an individual. Should you not have or not expect to obtain the grades stated above, or not have relevant industry related experience, the College would still welcome your application for this course as this will enable us to identify whether this course is, in fact, the right course for you or whether another course may be more appropriate.

All course offers will be subject to satisfactory interview and reference.

What can I do if I complete this course?

  • Travel and Tourism – BTEC Extended Diploma – Level 3
  • Employment as Cabin Crew (if aged 18+)

Career Path

  • Cabin Crew
  • Travel Agent
  • Check-in Attendant
  • Tour Guide
  • Airport Operative
  • Tourism Officer

What qualification will I gain?

City & Guilds Level 2 Diploma in Air Cabin Crew and Level 1 Award for Introduction to Customer Service.

Start date



1 year.

Where will I be based?

The Balliol Building, Hugh Baird College.

Who is the awarding body?

City & Guilds.


Aged 16-18 Aged 19-23
and 1st full level 2
Aged 19+
and unemployed
Aged 19+, not 1st full level 2
and not unemployed
Free Free Free £457

Financial Support

If you are aged 19+ you may be eligible for financial support to cover the cost of the course and/or travel, childcare and equipment expenses. Click here to find out more.



Terms, Conditions and Disclaimer

We reserve the right to make changes and improvements to the provision of courses and other details. There are minimum numbers of students required for each course to run. Should there be insufficient numbers to run a particular course, then every effort will be made to enrol you on a similar, appropriate course.

Last modified on Wednesday, 20 December 2017 09:30

Study Programme

If you are aged 16-19, this qualification will form a substantial part of your study programme. The study programme has been designed to ensure that young people are fully equipped and ready to move on to the world of work or higher level courses. In addition to your main qualification, will you also get the opportunity to undertake relevant and CV bolstering work experience out in your chosen industry. You will also be supported through maths and English qualifications.